Frequently Asked Questions

Standard UK delivery takes 2–3 working days. Express next-day delivery is available at checkout for orders placed before 2pm. International orders typically arrive within 7–12 working days.

Yes — free standard UK shipping on all orders over £100. For orders under £100, a flat shipping fee applies and is shown at checkout.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime from your account dashboard.

Each Slate tray is precision-crafted from premium materials with a soft inner lining to protect your valuables. We work with manufacturers who prioritise quality finishes and consistent construction — every tray is inspected before it ships.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

All Slate trays arrive in minimal, premium packaging — gift-ready by default. No additional gift wrap option is needed.

Wipe clean with a soft, dry or slightly damp cloth. Avoid abrasive cleaners or solvents as they may affect the matte surface finish. The inner lining can be spot-cleaned with a damp cloth. Store away from prolonged direct sunlight.